Effective October 29, 2026
Privacy Policy
How Erkinza handles your information.
Who we are
Erkinza is operated by MAKHMUDOV RAVSHAN DJAMSHEDOVICH. Contact us by telephone at +1 717 779 9777 or email [email protected]. Please do not send payment-card details, passwords, or identity documents in a support request. This policy covers erkinza.com and the Erkinza iOS and Android apps. Effective date: October 29, 2026.
Information you provide
We process account information such as your name, email, telephone number, city and state; seller/store details and product listings; saved vehicles and VINs; favorites; order contents, delivery or pickup details and payment status; uploaded product and delivery photos; and messages or photos you submit to the parts assistant. Passwords are stored as hashes, not readable passwords. Please only provide information needed for a part search or transaction.
Location, camera and photos
Location is optional. If you permit it or select a map location, we use it for nearby stores, distance, routes and delivery. You can enter a city or address manually. The camera and photo picker are used when you choose to scan a VIN or part, identify a part, or upload a listing or delivery photo. We do not need your full photo library or contacts. Disable permissions in your device settings to stop future access.
How information is used
We use information to authenticate accounts, provide search and catalogs, save vehicles and chats, publish seller listings, process and fulfill orders, send transactional notifications, provide support, and protect the service against fraud and misuse. Sellers and administrators use order history for sales and fulfillment reports. We do not use advertising identifiers to track you across other companies’ apps or websites.
AI parts assistant
When you choose an AI feature, the text, relevant conversation context, photos or VIN/part-label image you submit may be sent through Erkinza’s server to OpenAI for recognition or a reply. A selected city may be included to help find parts. Do not submit sensitive personal documents. Saved conversations are associated with your account and can be deleted. AI results may be incorrect and must not be treated as a guarantee of fitment or safe installation. Review OpenAI’s privacy information at OpenAI Privacy Policy.
Payments and service providers
Stripe processes payments for physical goods and seller payment-account onboarding. Payment-card details are entered on Stripe’s service; Erkinza does not store full card numbers or security codes. We receive transaction identifiers and payment status. Hosting, security, mapping and notification providers process information needed to run their services, including network/request information. Map searches may send a selected address or coordinates to the map/geocoding provider. Suppliers receive catalog search terms and vehicle identifiers when needed for a requested search.
Sharing and public information
We share order and delivery information with the relevant seller and delivery participants so they can fulfill the order, and information with service providers only as needed for their work. Seller listings, store details, product photos and published reviews are visible to other users. We may disclose information when legally required or to investigate fraud and protect rights. We do not sell personal information or share it for cross-context behavioral advertising. Providers must protect information consistently with the purpose of processing and applicable privacy obligations.
Storage and retention
Account data, saved vehicles, chats and orders are stored on our servers while needed to provide the service. Sessions, preferences, cart data, recent searches and short-lived catalog caches may also be stored on your device or browser. You can delete saved chats/vehicles and request account deletion. We retain information only while needed for the stated purposes, including any applicable transaction, security or legal obligations; restricted backups and independently held seller/payment-provider records may persist according to their retention requirements. We do not promise that deleting an account deletes records independently held by Stripe or a seller.
Your choices and deletion
Use Profile → Delete account in the app or website to request deletion of your Erkinza account and associated data. Our current deletion flow removes the profile, sessions, saved vehicles, favorites, chats, notifications and buyer-order records from the active service database. A seller must finish or cancel open store orders before deleting their account. Device permissions can be revoked in settings. Contact us to request access, correction or deletion, or exercise privacy rights available where you live. We may verify ownership before acting and will not discriminate for exercising applicable rights. See /delete-account for instructions.
Security and international processing
We use encrypted HTTPS connections, access controls and hashed passwords. No system can guarantee absolute security. Our service and providers may process data in the United States or other countries where they operate. Contact us with questions about these arrangements.
Children and changes
Erkinza is intended for people able to use a parts marketplace and enter transactions, not for children under 13. We do not knowingly collect information from children under 13. Contact us if you believe a child supplied personal information. Material changes will be reflected in this policy and, where required, communicated or presented for consent.